shipping and Returns

World-wide Shipping, Easy Returns

*All shipping charges are in local currency.

US and Canada

Standard Shipping Fee: $4.99

Free Shipping on all orders > $50

Shipping Times:

• 2 – 5 Business Days for Ontario

• 3-10 Business Days for Rest of Canada

• 3 – 8 Business Days for most of US

Shipping Times will be longer for items not in our Toronto Warehouse

Europe

Standard Shipping Fee: 4.99

Free Shipping on all orders >50

Standard Shipping Fee: £3.99

Free Shipping on all orders >£40

Shipping Times:

• Normally 10 – 20 Business Days but may take up to 30 Business Days due to COVID-19

Australia & New Zealand

Standard Shipping Fee: $5.99

Free Shipping on all orders > $50

Shipping Times:

• Normally 10 – 20 Business Days but may take up to 30 Business Days due to COVID-19

Asia

Standard Shipping Fee: HK$30

Free Shipping on all orders > HK$300

Standard Shipping Fee: JP¥600

Free Shipping on all orders > JP¥5000

Standard Shipping Fee: ₩5000

Free Shipping on all orders > ₩50000

Shipping Times:

• Normally 10 – 20 Business Days but may take up to 30 Business Days due to COVID-19

Brazile

Standard Shipping Fee: R$20

Free Shipping on all orders > R$300

Shipping Times:

• Normally 10 – 20 Business Days but may take up to 30 Business Days due to COVID-19

Return Policy

We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. Please see below for more information on our return policy.

RETURNS

All returns must requested via e-mail within 15 days of receiving the product. Products must be un-opened and in its original packaging and condition.

RETURN PROCESS

To return an item, please email customer service at info@mygiftededucation.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, mail the item along with the Return Authorization E-mail to the address indicated on the email.

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fifteen (15) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS  

The following items cannot be returned: 

  •     Clearance items
  •     Gifted Education Brain Training Program

    For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Shipping costs will not be refunded.

    Contact Us

     

    Visit Us

    8938 Divi St.

    Building 234

    San Francisco, CA 93848

    Contact us

    (304) 556-2345

    info@okapejuice.com

    sales@okapejuice.com

    Open Hours

    M-F: 11am – 7pm

    Sat: 10am – 7pm

    Sun: 10am – 5pm

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